# ALEX AND ANI > ALEX AND ANI knowledge base – help articles and documentation. ## Ordering - [What payment methods do you accept?](https://alexandani.kustomer.help/en_us/what-payment-methods-do-you-accept-ByYNE5cg9.md): ALEX AND ANI accepts all major credit cards including Visa, MasterCard, American Express, Discover. We accept PayPal and Afterpay as alternate payment method... - [When will I be charged?](https://alexandani.kustomer.help/en_us/when-will-i-be-charged-Sk8BIccg5.md): Credit cards and PayPal are charged at the time of shipment. A pending charge will be captured at the time of order placement and finalized when the order is... - [Can I modify or cancel my order?](https://alexandani.kustomer.help/en_us/can-i-modify-or-cancel-my-order-B1fbK8Al9.md): Changes to orders cannot be made once an order has been submitted. It is possible that we may be able to cancel your order if needed. Please reach out to Cus... - [Why was my credit card declined?](https://alexandani.kustomer.help/en_us/why-was-my-credit-card-declined-BJfNK80gc.md): Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please verify your billing details a... - [Can I ship to multiple addresses?](https://alexandani.kustomer.help/en_us/can-i-ship-to-multiple-addresses-ByMDKUAg5.md): At this time, we cannot ship to multiple addresses in one order. Please place separate orders to ship to different addresses. If you need assistance, please ... - [Do you ship to PO boxes?](https://alexandani.kustomer.help/en_us/do-you-ship-to-po-boxes-BkRcFUCec.md): Yes, we do ship to PO boxes within the contiguous US. Currently, we do not ship to PO boxes in Alaska, Hawaii or Puerto Rico. - [When will my order process?](https://alexandani.kustomer.help/en_us/when-will-my-order-process-SyMCY8Cgq.md): Standard orders may take up to 3-5 business days to process before they are shipped from our facility. If your order contains a personalized engraved item... - [Do you offer price adjustments?](https://alexandani.kustomer.help/en_us/do-you-offer-price-adjustments-HyibcIAlq.md): Due to the frequency of our promotions, price adjustments are not offered. However, you may return and repurchase any item(s), or if your order has not shipp... - [Can I apply a promo code to an order I just placed?](https://alexandani.kustomer.help/en_us/can-i-apply-a-promo-code-to-an-order-i-just-placed-HJH4q80x9.md): Unfortunately, we cannot retroactively make any changes, including any promo codes to your order. - [Are any items excluded from promotion codes?](https://alexandani.kustomer.help/en_us/are-any-items-excluded-from-promotion-codes-r18I98Cl5.md): Generally, promotion codes cannot be used on engraved items, E-Gift cards and promotional-priced products. Please refer to the promotion disclaimer for any s... - [Do you offer gift packaging?](https://alexandani.kustomer.help/en_us/do-you-offer-gift-packaging-SkXYqLAx9.md): ALEX AND ANI offers select gift packaging for purchase only, while supplies lasts. We do not offer free gift boxes or pouches and are unable to send packagin... - [My billing address is in Canada or the United Kingdom, but I wish to ship to the USA, can this be accommodated?](https://alexandani.kustomer.help/en_us/my-billing-address-is-in-canada-or-the-united-kingdom-but-i-wish-to-ship-to-the-usa-can-this-be-accommodated-B1u39IAec.md): Yes, we can ship your order to the USA. Please note that USA taxation rules will apply. Pricing on ALEXANDANI.com is in US dollars. All payments will be char... - [My billing address is in the USA, but I wish to ship to Canada, can this be accommodated?](https://alexandani.kustomer.help/en_us/my-billing-address-is-in-the-usa-but-i-wish-to-ship-to-canada-can-this-be-accommodated-BkdxiLRlc.md): Yes, we can ship your order to Canada. Currently, we are unable to ship to PO Boxes or the Province of Quebec. Please note that Canada taxation rules will ap... - [Is there any limit to the amount I can order?](https://alexandani.kustomer.help/en_us/is-there-any-limit-to-the-amount-i-can-order-SkiGoIAx9.md): We want to keep our selling practices fair and safe. That's why we reserve the right to limit the quantity of items purchased per person, per household or pe... - [I need to make a change to my order that has engraved or custom birthstone products in it](https://alexandani.kustomer.help/en_us/i-need-to-make-a-change-to-my-order-that-has-engraved-or-custom-birthstone-products-in-it-r1opjjkIzg.md): Your personalized product is custom engraved as soon as your order is placed so we can get it to you as quickly as possible Because production begins immediate - [My order has an engraved or custom birthstone item. When will it ship?](https://alexandani.kustomer.help/en_us/my-order-has-an-engraved-or-custom-birthstone-item-when-will-it-ship-S1LNasJLGx.md): Well begin processing your order as soon as its received Your order is expected to ship within 5 days of being placed Once your order ships please allow ad ## E-Gift Cards - [What is an ALEX AND ANI E-Gift Card?](https://alexandani.kustomer.help/en_us/what-is-an-alex-and-ani-e-gift-card-SJULoUAg9.md): Basically, one of the very best gifts ever. E-Gift Cards are electronic versions of gift cards that are emailed to you. Then you have the ability to schedule... - [When will I receive my E-Gift Card?](https://alexandani.kustomer.help/en_us/when-will-i-receive-my-e-gift-card-B1px2L0x9.md): Faster than you can say E-Gift Card. (Well, almost...) E-Gift card only orders are delivered to you within a few hours. If you still haven’t received y... - [How can I redeem my E-Gift Card?](https://alexandani.kustomer.help/en_us/how-can-i-redeem-my-e-gift-card-Hk1NnUAxq.md): Before you checkout, look for the "Gift card or discount code" field at checkout, copy and paste your E-Gift card code, then click "Apply." Please make sure ... - [What happens if a gift card purchased in store is either lost or stolen?](https://alexandani.kustomer.help/en_us/what-happens-if-a-gift-card-purchased-in-store-is-either-lost-or-stolen-Hyxq3L0eq.md): Gift cards have cash value, as such we cannot replace or credit you for lost, stolen or misplaced gift cards. - [Can a gift card purchased from an ALEX AND ANI store be redeemed online?](https://alexandani.kustomer.help/en_us/can-a-gift-card-purchased-from-an-alex-and-ani-store-be-redeemed-online-S1S2hUCxq.md): At this time, gift cards that were purchased from an ALEX AND ANI store cannot be used online. Please call our Customer Experience Team at 1-800-725-7822 for... - [Can store gift cards or E-Gift Cards be returned?](https://alexandani.kustomer.help/en_us/can-store-gift-cards-or-e-gift-cards-be-returned-SJN03IRl5.md): Store and E-Gift Cards are non-returnable, non-refundable. ## Returns - [What is your return policy?](https://alexandani.kustomer.help/en_us/what-is-your-return-policy-HJL0E50e5.md): ALEX AND ANI jewelry is meant to bring happiness and inspiration to its wearers. If for any reason you are not satisfied, please return the item(s) to us wit... - [How do I initiate a return?](https://alexandani.kustomer.help/en_us/how-do-i-initiate-a-return-BynfSqRl5.md): To return any eligible item(s) and receive a prepaid return label, please contact our ALEX AND ANI Customer Service Team at 1-800-725-7822. Please fill out t... - [Can I return an item I received as a gift?](https://alexandani.kustomer.help/en_us/can-i-return-an-item-i-received-as-a-gift-ByiKHqCx5.md): Gifts purchased online or in an ALEX AND ANI company owned store may be returned for an E-Gift Card. If you are returning a gift, please be sure to provide y... - [How can I track my return?](https://alexandani.kustomer.help/en_us/how-can-i-track-my-return-r1xjBc0l9.md): Please be sure to keep the tracking number that is sent to you via email once we have created your prepaid return label. If you choose to return and not util... - [How long will it take to process my refund for a return?](https://alexandani.kustomer.help/en_us/how-long-will-it-take-to-process-my-refund-for-a-return-Skm6S9Rx5.md): Once your return has been received, please allow up to 14 business days to be processed. During holiday times, processing times may take longer. You will rec... - [I need to return my engraved or custom birthstone product](https://alexandani.kustomer.help/en_us/i-need-to-return-my-engraved-or-custom-birthstone-product-HJQ3pj1LMg.md): Unfortunately all engraved items are final sale and cannot be returned or exchanged If you have any questions or need assistance please contact our Customer ## Product Information - [How can I clean my jewelry?](https://alexandani.kustomer.help/en_us/how-can-i-clean-my-jewelry-S1kI9Axq.md): Our jewelry was created with the utmost love and care. Follow these guidelines to help keep your jewelry looking its best year after year. Use the ALEX AN... - [How do I care for my ALEX AND ANI Polishing Cloth?](https://alexandani.kustomer.help/en_us/how-do-i-care-for-my-alex-and-ani-polishing-cloth-ryfGUq0gc.md): We do not recommend washing the cloth. Our signature polishing cloth effectively cleans all your ALEX AND ANI jewelry. Made from 100% cotton flannel, the clo... - [How expandable are your expandable bangles?](https://alexandani.kustomer.help/en_us/how-expandable-are-your-expandable-bangles-SyfSUcRxc.md): Designed to fit almost any wrist, our Expandable Wire Bangles are adjustable down to two inches in diameter and expand to about three and a half inches in di... - [Can children wear ALEX AND ANI bracelets?](https://alexandani.kustomer.help/en_us/can-children-wear-alex-and-ani-bracelets-rk3UU5Agc.md): Good things come to those who wait. ALEX AND ANI jewelry is not intended for children under the age of twelve. - [Are there color variations for beads and natural stores/gemstones?](https://alexandani.kustomer.help/en_us/are-there-color-variations-for-beads-and-natural-stores-gemstones-HJUoLqCgc.md): Yes! And it's a beautiful thing. The product photos shown on this site are for representative purposes only. Your actual stone delivered may vary slightly fr... ## Warranty - [What is your warranty policy?](https://alexandani.kustomer.help/en_us/what-is-your-warranty-policy-ryKpwcCe5.md): ALEX AND ANI offers a one (1)-year limited warranty from the date of purchase for any manufacturing and material defects for ALEX AND ANI full priced product... ## Afterpay - [For more information on Afterpay:](https://alexandani.kustomer.help/en_us/for-more-information-on-afterpay-rk3otc0xq.md): Please visit our Afterpay FAQ page ## Referral Program - [What is Give $20, Get $20?](https://alexandani.kustomer.help/en_us/what-is-give-10-get-10-B1IptcCl9.md): Share the ALEX AND ANI love and get your friends hooked! Give your friends $10 off on their first order of $65+ and get $10 to spend yourself for each succes... - [How do I refer a friend?](https://alexandani.kustomer.help/en_us/how-do-i-refer-a-friend-BJOm9qAg9.md): 1. Visit https://www.alexandani.com/pages/referrals 2. Enter your friend’s email address or share your referral link. 3. Each person refer... - [A friend referred me, what do I do?](https://alexandani.kustomer.help/en_us/a-friend-referred-me-what-do-i-do-r1tB55Ceq.md): 1. Click on your friend’s referral link or the email you received from ALEX AND ANI. Once you click the link, a referral code will populate on the page... - [I referred a friend but did not receive my reward. Why?](https://alexandani.kustomer.help/en_us/i-referred-a-friend-but-did-not-receive-my-reward-why-SJudcqRgc.md): 1. Your friend must make a purchase in order for you to receive your reward. It must be their first purchase with ALEX AND ANI and they must spend $65+. 2... - [What are the restrictions for Give $20, Get $20?](https://alexandani.kustomer.help/en_us/what-are-the-restrictions-for-give-10-get-10-r1ko9cCe9.md): 1. When referred, you must be a first-time customer with ALEX AND ANI and spend $65+ on your first order. 2. You cannot combine Give $10, Get $10 with any... - [Referral New Customer Disclaimer](https://alexandani.kustomer.help/en_us/referral-new-customer-disclaimer-S1xscCxq.md): CANNOT BE COMBINED WITH ANY OTHER OFFER. Receive $10 off your first purchase of $65+ USD, before tax or VAT. Offer valid online only on https://www.alexandan... - [Referring Customer Disclaimer](https://alexandani.kustomer.help/en_us/referring-customer-dislaimer-Syyvs9Cgc.md): CANNOT BE COMBINED WITH ANY OTHER OFFER. Receive $10 off your purchase of $65+ USD, before tax or VAT. Offer valid online only on https://www.alexandani.com/... ## Jewelry Love Club - [What is the ALEX AND ANI Jewelry Love Club?](https://alexandani.kustomer.help/en_us/charm-crew-rewards-program-Bk1Cs9Cl9.md): The ALEX AND ANI Charm Crew Rewards Program is our FREE loyalty and rewards program that lets you earn points, get exclusive access to sales, product drops a... - [How do I sign up for the ALEX AND ANI Jewelry Love Club?](https://alexandani.kustomer.help/en_us/how-do-i-sign-up-for-the-alex-and-ani-charm-crew-SJ9W25Axc.md): Signing up is easy! Simply create an account by clicking here . It’s free to join and you will automatically be signed up to receive emails wit... - [How do I earn points?](https://alexandani.kustomer.help/en_us/how-do-i-earn-points-SyJN2q0g5.md): Earning points is easy! After you create an account, there are several ways to earn points by purchasing and by completing simple engagements like following ... - [What are the Jewelry Love Club redemption tiers/how do points convert to rewards?](https://alexandani.kustomer.help/en_us/what-are-the-charm-crew-redemption-tiers-how-do-points-convert-to-rewards-ryBU35Req.md): Redeeming points at checkout is simple! Here are the point reward thresholds: 200 points = $10 400 points = $25 600 points = $40 800 points = $60... - [Where can I find more details on the Jewelry Love Club?](https://alexandani.kustomer.help/en_us/where-can-i-find-more-details-on-the-charm-crew-rewards-program-SJzWp9Agc.md): Continue reading full Charm Crew Rewards FAQs - [What happens to my points that I earned for my purchase if I return?](https://alexandani.kustomer.help/en_us/what-happens-to-my-points-that-i-earned-for-my-purchase-if-i-return-ByCOn7Huc.md): Your points will be deducted for any returns made. If you earned points on a purchase then redeemed those points on another purchase, any return from ... - [What happens to my points if I redeem them on a purchase but return my full order?](https://alexandani.kustomer.help/en_us/what-happens-to-my-points-if-i-redeem-them-on-a-purchase-but-return-my-full-order-Sy_ZaQru9.md): If you return your full order and used points on the purchase, the points used for the discount will return to your rewards account. - [What happens to my earned points if I make a purchase and return part of the order?](https://alexandani.kustomer.help/en_us/what-happens-to-my-earned-points-if-i-make-a-purchase-and-return-part-of-the-order-HyBaXH_c.md): If you make a purchase and earn points but return part of the order, your points will be reversed, and you will only earn points for the remaining amount. - [What happens to my points if I return only part of my order?](https://alexandani.kustomer.help/en_us/what-happens-to-my-points-if-i-return-only-part-of-my-order-S1voTQBdc.md): If you return an item, the initial points earned from that purchase are deducted from your accounts - [Can I use my points during sales?](https://alexandani.kustomer.help/en_us/can-i-use-my-points-during-sales-S1CUjhvt9.md): Your points can be used at any time but, cannot be used on sitewide sales or combined with select coupon codes. ## Customer Support - [Customer Support](https://alexandani.kustomer.help/en_us/customer-support-Bygk1sWO6.md): C